mixed-reality
Troubleshooting in Windows Mixed Reality
If you run into trouble with your immersive hardware, it’s important to diagnose the general issue area and then refer to the following articles for more detailed help.
Here you will find the support options for the following options ensuring you are directed to the right information with least hassle. We also cover community resources and self-service content options for you to explore:
[!Note] In honor of the newly released HP Reverb G2 headset and controllers, we’ve compiled a dedicated FAQ page for all things G2. This article covers everything from connection problems and image clarity to motion controllers issues and running Mixed Reality.
Community help options
For answers on your developer questions from the community developer ecosystem, ask your question on Stack Overflow or Reddit.
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Troubleshooting topics
When you run into trouble with your immersive hardware, it’s important to diagnose the general issue area and then refer to the following articles for more detailed help.
Installation and setup issues
For issues with installation, running Windows Mixed Reality, setup errors, minimum PC requirements, or admin permissions, check out these two FAQs:
Hardware issues
For problems with your physical headset device, cable connections, connection errors, launching the Mixed Reality Portal, and black or blank headset displays, check out the following articles:
Core experience issues
If you’re experiencing issues with creating boundaries, hearing or not hearing sound, Bluetooth audio, or headset tracking, check out the following FAQs:
VR experience issues
If you’re having issues with SteamVR games, installing Windows Developer Mode, or viewing WebVR content in a browser, the articles below are the place to be:
Performance issues and immersice hardware related issues
If you’re PC is running slow, getting too warm under the hood, or just experiencing choppy visuals, we’ve got you covered: