mixed-reality

Filing bugs and feedback

Why it’s important

The engineering team uses the same mechanism for tracking and fixing internal bugs, so please use Feedback Hub to report anything odd that you’re seeing - we’re listening!

[!Note] In order to provide us with full data for feedback and diagnostics, double check the settings on your PC before filing feedback: <ol> <li> Open the Windows Settings app. </li> <li> Select Privacy. </li> <li> Go to Feedback & diagnostics on the left pane, which has been renamed to Diagnostics & feedback in recent Windows versions. </li> <li> Under Select how much data you send to Microsoft, select Full if it isn’t already selected. </li> <li> Be sure to restart your PC and repeat the steps to reproduce your issue before filing feedback. </li> <ol>

How to file feedback for Windows Mixed Reality immersive headsets on PC

  1. Ensure you have the immersive headset connected to your PC.
  2. Launch Feedback Hub on desktop with the immersive headset connected. If you don’t already have Feedback Hub installed, you can download and install the latest Feedback Hub app from Microsoft Store.
  3. Go to Home on the left pane. Feedback Tab
  4. Select Report a problem. Add new feedback
  5. Provide a meaningful feedback title in the Summarize your feedback box. Summarize your feedback
  6. Provide details and steps to reproduce the issue in the Explain in more detail (optional) box, then select the Next button. Explain in more detail
  7. Select Problem under Select a category that best matches your feedback to make the feedback actionable. Choose a category

  8. Select Mixed Reality as the main category, pick an applicable subcategory, then click the Next button:

    Subcategories under Mixed Reality

    Subcategory Description
    Desktop Experience Issues with the Mixed Reality Portal or Windows OS integration
    Developer Experience Issues with authoring / running an application for Windows Mixed Reality
    Enterprise & LBE Issues setting up or using Windows Mixed Reality in an LBE or Enterprise environment
    Headset Functionality Issues related to various components of a Windows Mixed Reality headset (display, audio, connectivity, drivers, etc.)
    Motion Controllers Issues related to various components of a Windows Mixed Reality motion controller (buttons, Bluetooth, batteries, etc.)
    Positional Tracking Issues related to positional tracking while using Windows Mixed Reality. (such as head tracking and controller tracking)
    Setup & Updates Issues related to set up, installation, or updates for Windows Mixed Reality products
    SteamVR Issues related to the “Windows Mixed Reality for SteamVR” Steam integration
    VR Accessories Issues related to third-party VR accessories intended for use with Windows Mixed Reality products
    VR Games & Apps Issues related to games and apps intended for use with Windows Mixed Reality products
    WebVR in Edge Issues related to using WebVR in Edge with Windows Mixed Reality products
    All other issues All other issues related to Windows Mixed Reality products and experiences
  9. Browse through similar feedback and select one if it matches yours (adding your experience to existing feedback can help us understand it better). Once you’re done, click the Next button. Browse through similar feedback
  10. Add more details to your feedback, such as considering your issue a blocking issue or selecting one of the available options to help better describe the issue you are encountering. Add more details
  11. To help us identify and fix the bug faster, consider capturing traces and video of the issue before submitting. To start collecting traces, select Recreate my problem, and then select Start recording when you’re ready. This will begin collecting traces and a video capture of your mixed reality scenario. You can also consider attaching screenshots and files that might be helpful. Start recording
  12. Leave the Feedback app and running in the background and attempt to reproduce the broken scenario.
  13. After you’re done reproducing the broken scenario, go back to the Feedback Hub app and select Stop Recording. Once this has been completed, you should see that a file containing the traces has been added to your feedback. Stop recording
  14. Select Submit. Submit your feedback

This will lead you to the “Thank You” page. At this point, your feedback has been successfully submitted.

It’s easy to direct other people to your feedback after submission by going to Feedback > My Feedback, selecting the issue, and using the Share icon to get a shortened URL. You can give the URL to coworkers, Microsoft staff, forum readers, and so on, to upvote or escalate.

[!IMPORTANT] Before filing a bug, make sure you meet the following constraints so that the logs are successfully uploaded with the feedback.

After filing feedback

Make sure to check back regularly with Feedback Hub after filing feedback! In most cases, we’ll try to respond as soon as we can. If you’re not already in touch with us when you file feedback, the only way we can reach out to you with troubleshooting suggestions or more questions is via the comments system in Feedback Hub. Unfortunately, at this time, notifications aren’t sent to you outside of Feedback Hub.

See also

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